Case I · AI Receptionist — Immigration Law Firms
A first point of contact in the caller’s language
Immigration law firm, multilingual
Client preferred to stay anonymous.
A language-aware first point of contact that takes repetitive intake logistics off lawyers and administrators.
Starting point
An immigration law firm receiving calls in several languages, handled by whoever was free and spoke the language — often a lawyer. Each call repeated the same intake questions before anyone could say whether the firm could help.
Business task
Provide a first point of contact that works in the caller’s language, collects the intake facts consistently and routes each matter to the right lawyer or team — without giving legal advice at any point.
Solution
What we would build, module by module.
- 01Preferred-language detection or selection at the start of the call.
- 02FAQ answered within an approved knowledge base: process, documents, fees and timings the firm is willing to state. No legal advice.
- 03Booking, rebooking and cancelling consultations against the lawyers’ calendars and the firm’s rules.
- 04Capture of language, case type, urgency and key context.
- 05Routing and notification to the correct lawyer or team.
- 06An English-language summary delivered to the firm after each call.
Outcomes
What changes in how the business runs.
Directional, not measured: this is what the setup makes possible, described without figures we cannot stand behind.
- Lawyers spend the call on the matter, because the intake questions have already been answered.
- Every caller met in their language, with the same questions asked in the same order.
- Each matter reaches a lawyer with the context already written down.
- A clear line the assistant does not cross: no advice, no assessment of a case.
Check availability
Is this close to your situation?
We reply with what we would do first, what it costs and when we could start — or pick a time and talk it through with one of us.
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This case study is illustrative. Actual results depend on your market, budget, offer, operational capacity and other factors outside our control.